Terms & Conditions


You must be 18 or over to view and purchase goods from this website. Ali Bongo may change or withdraw any part of www.alibongo.co.uk at any time without notice.

Ali Bongo may also terminate this agreement and immediately remove, cancel or suspend access to and use of www.alibongo.co.uk upon breach of any part of these Terms whatsoever.

These terms & conditions constitute the full agreement between you and Ali Bongo and may only be amended in writing.

By purchasing, you agree that all details you provide to Ali Bongo for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered.

Due to the nature of the internet there may be interruptions to services or website availability due to repairs, maintenance, or the introduction of new services. We will naturally try to minimise these instances and strive to avoid any "down time".

Ali Bongo may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without our express written permission.


If you would like help ordering, or would like further information on any part of our products or services please contacts us via any of the following methods:

E-mail: admin@alibongo.co.uk We aim to reply within 24 hours except at weekends, when it may be up to 48 hours

Tel: From the UK: 01603 760055 From outside the UK: +44 1603 760055 From the USA: 011 44 1603 760055 Our lines are open between 9:30am - 5:30pm GMT Mon - Sat

Post: 22 St John Maddermarket, Norwich, Norfolk, NR2 1DN.


You can purchase any of our products via any of the following methods:

Place an online order on this site www.alibongo.co.uk

Tel: From the UK: 01603 760055 From outside the UK: +44 1603 760055 From the USA: 011 44 1603 760055 our lines are open between 9:30am - 5:30pm GMT Mon - Sat

By Post: 22 St John Maddermarket, Norwich, Norfolk, NR2 1DN

Once your order has been placed and completed online you will be sent an automated e-mail confirmation of your order. This e-mail is an auto generated by the website and does not mean that we can definitely meet your order. It simply confirms that your order and all relevant details were received and are progressing through our system.

Ali Bongo may cancel any order and not supply products if it is reasonable to do so and may change or discontinue the availability of products at any time without notice. If an order is cancelled, any payment made for the products will be refunded in full. This does not affect your Statutory Rights.

Every order is treated as individual and will be processed as such.

Any defective, damaged or incorrect orders shipped will be replaced or refunded according to out terms and conditions ONLY if we are notified within 7 days of receiving your order and it is reasonable to do so.

All products and services are subject to availability. Ali Bongo endeavors to keep accurate stock levels however in the event of an item being out of stock, we will contact you by email and or telephone to discuss the options available. If a suitable replacement is not available we will refund you for this item. If the item purchased is still required and a similar replacement cannot be found we will retain the order until such time that the item ordered comes back into stock.

Ali Bongo is not able to control, or take responsibility for the actions of Customs and Excise. All packaging is discreet and no indication of contents is displayed, however if the items you have ordered are not in line with the laws in your area, you run the risk of customs interfering with your package. We are unable to help you in this situation.

Payment Options

Credit & Debit Card Payment Quick Pay (RECOMMENDED)

Goods dispatched immediately if the order is received before 15:30 UK time. Stock Dependant.

We accept Visa and MasterCard worldwide. Please note you will be required to use Verified by Visa or MasterCard 3d Secure authentication.


Goods dispatched on receipt - We generally only accept UK £ STERLING*

Postal Order

Goods dispatched upon receipt.


Please note we no longer accept payment by cheque.

* If you choose to send cash in any other currency other than UK £ Sterling, please contact us for the value of funds you need to send, as we will need to work out the value you need to send based on the exchange rate at the time of receiving your funds.

All payments are taken in GBP - UK £ sterling - As a UK based web site we do not trade in € Euros.

If you choose to view the products in a currency other than GBP the price displayed on the site is a guide only, you will be charged at the rate of exchange at the time of completion of payment, this may include a charge by your bank.

Customers are responsible for import duty/tax in their respective countries where applicable. For more details on this please contact your local customs authority.

All orders must be paid for in full before any goods will be shipped. All orders are subject to availability and remain the property of Ali Bongo until paid for in full.

Ali Bongo does not share any information (personal or financial) with any third party.

All credit/debit card details are encrypted using a fully encrypted secure ordering system. Your bank or credit card company may require security checks to validate your purchase. This may well include Visa and MasterCard 3d Secure authentication.

Ali Bongo may on occasion require a credit checks for orders of a substantial nature or where insufficient details have been provided. This may result in your order being delayed until the checks can be completed, for this reason is important to supply a correct email and contact number.

All prices seen on the website are final. Any pricing errors will result in you order being suspended until which time we can contact you via the methods provided. In the instance that we cannot contact you, we will render the order cancelled and all payment refunded as per terms and conditions.


Shipping information can be found on our Shipping information page. If you have any specific requests, please feel free to contact us admin@alibongo.co.uk and we will do our best to deal with this for you.


If you would like to return your items for any reason at all, you may do so within 14 days of receiving your purchase. Items returned must be in a new and unused condition. We will refund the cost of the items; however shipping charges are non-refundable.

Please note that all returns for either unwanted or damaged/faulty goods must be authorised by Ali Bongo by either phone, or e-mail before sending them back. Any goods sent back without prior consent from Ali Bongo will be sent back at your cost.

All returns are the responsibility of the customer until they reach Ali Bongo. We recommend using a postal method that requires a signature. Please remember to include your order number.


If your goods are found to be faulty you are covered by a 12 month warranty. Please return your goods with your order number and a full description of the fault. Please contact us before doing this, in most cases we can resolve issues without the need to return your items. Please be aware this does not cover accidental damages, and does not cover glassware. 

Faulty/Damaged Goods

In the highly unlikely event that an item sent to you is found to be faulty, you may send it back to us for a replacement. We will refund the cost of sending the item back to us. In the UK, items should be sent back via First Class Recorded Delivery. We will not accept extra charges for other courier services or guaranteed next day services. Overseas, items should only be sent back using your country's national postal service. We recommend using an insured delivery method; however we will not accept extra charges for Fed-Ex or other overnight courier services.

Please make sure that you have clearly read any instructions that may have come with the product, or may be displayed on our website, as products found not to be faulty when they come back to us, will be sent back to you at your cost. Please note that our return policy also applies.


If you would like to exchange your items for different products in our range, you may do so within 14 days of receiving them. Items returned must be in a new and unused condition. Please detail, which items you would like as replacements. We will charge your card for the cost of sending these replacements out to you, as well as any extra balance that your updated order may incur. Please note that our return policy also applies.

Terms & Conditions March 2021 © Ali Bongo
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