Returns

Hassle-Free Returns at Ali Bongo

We want you to shop with confidence, which is why we offer an easy and straightforward returns process. Whether you've had a change of heart or received something that wasn’t quite right, we’re here to help. Our goal is to make sure you’re completely satisfied with your purchase, so if you need to return an item, just follow the simple steps below, and we’ll get it sorted for you as quickly as possible.

Returns Form

Use our returns form below and we'll get back to you within 72 hours via the email address provided in the form.

Important things to note before you submit your returns form:

• You must wait for us to approve your return before you send your item(s) back to us. Do not send anything back to us before being instructed to do so.
• Any item returned to us must arrive with us in an unused, clean and resaleable condition. There are some exceptions for this if you're returning a faulty product(s).
• If you are returning an item(s) to us which is not faulty, or was not found to be damaged upon receipt, you will need to return the item(s) to us via a tracked postal service (e.g. Royal Mail 48 Tracked) at your own expense.
• You must fill out the Returns Form within 14 calendar days from the day after you receive your item(s). Once we have approved your return and instructed you to return the item back to us you'll then have a further 14 days to send the goods back.