FAQ's Answered, If you need anymore help please let us know.
How are goods from Ali Bongo sent?
All of our goods are dispatched either in a off white padded envelope or a box wrapped in brown tape. Neither our name nor the contents of the package is mentioned on the package. We do put a return address on all UK order this speeds the return if they are not delivered.
The value of my order was $50 but I only had $45 debited from my account?
Our site trades in pounds sterling all other rates are guilds. The rate that your bank offers you and the live rate at the time may not exactly match the rate that our site is using. This means that on some occasions you will pay slightly less and on other you may pay slightly more.
I have funds on my card but the payment will not go through.
Firstly check all your details are correct including the correct billing address. Sometimes with international customers placing orders over £70 it is necessary to contact your bank and authorise the payment before the bank will release the funds
My order was place on Friday afternoon but has not been dispatched and it is now Sunday.
We have postal collections Monday-Friday and have a cut off time of 15:00. If your order is placed after 15:00 on a weekday it will be dispatched the following day provided the goods are in stock. If the order is placed after 15:00 on a Friday it will be dispatched on the Monday again providing the goods are in stock.
When is the shop open/people in the office?
We are open 10:00-18:00 GMT Monday - Saturday. The shop is open on a Sunday from 11:00 - 16:00 GMT but there is no one in the office.
Will Ali Bongo appear on my bank statement if I pay by card?
Any payment made via card on our site will show on your Statement as Ali Bongo.
I have made a Bank transfer how long will it take to arrive in your account?
UK) If both your bank and our bank have signed up together for the faster payment service then a payment can be transferred the same working day. Until about 14:00 GMT. If not then it will take around 3 working days.
Non UK) Payment usually arrive within 5-7 working days. We do receive notification of funds being transferred but there is no confirmation of details until around the 5 working day.
What is the latest time that I can place an order an expect it to be dispatched the same day?
As long as the goods are in stock any order received up until 15:00 GMT will be dispatched the same day. This applies Monday - Friday. All orders placed after this time and during the weekend will be dispatched on the following Monday.
What methods of payment are available when I have placed an order.
Credit cards: We accept all visa branded debit and credit cards. Currently we do not accept Mastercard
Bank Transfer: When you have placed and order and selected bank transfer we will send our account details to you.
Postal Order: After you have placed an order and chosen this method of payment we will forward the relevant payment details to you (please bear in mind this is only for UK orders).
Please contact us on 01603 760055 for other possible payment options.
I have ordered something that isn't permitted in my country and it has been stopped by customs.
If the goods are returned to the UK, the goods will make their way back to us (this can take some time). Once they are received back we will contact you and you can either choose some different products or have a refund for the value of the order minus the shipping charges.
If the goods are not released by customs unfortunately there is nothing that we can do. We are unable to advise on international law and you must confirm that the products that you are ordering are legal for you to import before you confirm the order. We will not accept any responsibility if you break your own countries laws.
I am trying to telephone you, I dont live in the UK
To call us you will need your country's international dialing code, THEN 44 (the code for the UK) then 1603 760055. Please note that we are able to take your calls Monday to Friday 10am - 6pm GMT.
eg : XXX 44 1603 760055
US Customers please call: 00 11 44 1603 760055